Contacts
How to Reach Us
The easiest way to get in touch with the team at newrewardscasinos.com is by email:
We read every message we receive, so please include as much detail as possible so we can help you faster.
What You Can Write About
Feel free to contact us about anything related to our website and its content, including:
- Questions about our content — our reviews, ratings, guides and articles about online casinos in Canada.
- Corrections — if you notice outdated or inaccurate information (for example, a bonus offer that has changed), let us know and we will verify and update it.
- Feedback and suggestions — ideas for new topics, casinos you would like us to review, or ways we can improve the site.
- Partnership requests — advertising, collaboration and other business inquiries.
Response Time
We aim to answer all messages as quickly as possible and usually reply within a few business days. During busy periods it may take a little longer, but rest assured that every email is read by a real member of our team.
Questions About Your Casino Account
Please note that newrewardscasinos.com is an independent review and information website — we are not a gambling operator. We do not run any casino, process payments, or manage player accounts.
This means we cannot help with questions about:
- deposits or withdrawals;
- bonus activation or wagering requirements;
- account registration, verification or closure;
- disputes with a casino over winnings or payouts.
For all of these matters, please contact the customer support team of the casino where you hold your account. You can usually reach them via live chat or email directly on the casino's website — they are the only ones with access to your account details.
Need Help With Gambling?
Gambling should always be entertainment, never a way to make money or escape problems. If you feel that gambling is becoming difficult to control, or it is affecting you or someone close to you, confidential and free help is available across Canada.
We recommend reaching out to a national support service such as GamTalk, which offers online support, chat and self-help tools for Canadians affected by problem gambling. You can also find information and resources through the Responsible Gambling Council, an independent non-profit organization dedicated to gambling harm prevention in Canada.
In addition, every Canadian province operates its own free problem gambling helpline and treatment programs — your provincial health services website can point you to local support available in your area.